Main Purpose of the Role:
Manage and Support information technology, computer network systems in the regional offices
Controlling and evaluating IT and electronic data operations
Manage and Provide Helpdesk services on IT
Implement, deploy and Support IT Facilities and Office relocations
Managing IT Technicians & Helpdesk Staff
IT technical Support for Daily Operations
Vendor Negotiations for IT procurement
Major areas of Responsibility:
Manage the IT infrastructure and communication network of the regional offices
Coordination with HQ PCTEAM, Network, INFRA and Security team for upkeeping of IT Infrastructure
Support and Coordination of all the IT facilities and User end points
Manage and lead office relocations in IT perspective
Manage and control the IT assets and Lead as an IT facility Manager
Project Management on effective IT projects that involves IT infra and communications
Managing Service Tickets and ensuring SLA is complied with
Managing IT Technician & Help-Desk Staff and a Hands-on IT technician
Main Tasks:
Managing, Support, Coordinate and Control IT Infra-Structure, end points & I.T. Systems & Peripherals
Support IT facilities and manage all end Points, coordinate all services and provide on-time support to users.
Lead IT Facility manager to oversee and execute IT office relocations, migration projects and IT vendor sourcing , negotiations and contracting
Manage technical support, desk technical services, help desk services via service Tickets and act as a hands-on technician by providing fully-fledged technical services to users around the region with effective SLA compliance
Project Management on IT projects that involve IT infra and communications and act as a hands-on technician
Function:• BS in Computer Science, MIS or similar field
• 5-7 years’ Experience for managing Infra-Structure & I.T. Systems
• Hands-On technician experience to support IT services
• Proficient in EXCEL on data analysis and Microsoft Visio
• Knowledge of Network, communication, IT facility (Video conferencing) and Other IT facilities
• Leadership, Planning and Organizing Skills
• Service-Minded and effective helped desk service management skills
• Identify problematic areas and implement strategic solutions on time
• Team Management and Mentorship Skills
• Fluent speaking in English & Good command of Communications
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