English speaking US based remote phone receptionist Job at Smith.ai, Los Altos, CA

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  • Smith.ai
  • Los Altos, CA

Job Description

You’ll work as a **virtual receptionist** answering calls for different businesses.

Typical tasks include:

* Answering incoming calls
* Taking messages
* Scheduling appointments
* Processing payments
* Transferring calls
* Following instructions for each business

Think front desk work, but remote.

* **$15/hr** – English calls
* **$16/hr** – Spanish + English calls

This is a **W2 employee role**.

Benefits begin at **30+ hours/week**.

The company also promotes from within, and raises are possible through performance reviews.

You set a consistent weekly availability within these windows:

Mon–Fri: 12pm–5pm PT

Sat: 7am–8pm PT

Sun: 10am–8pm PT

Other details:

* Minimum 25 hours/week
* Maximum 40 hours/week (some weeks you can do overtime)
* At least 5 hours on Mondays required
* Usually 2 days off

Schedules can be structured in different ways:

* 4 longer days
* 6 shorter days
* Split shifts are allowed

You can also pick up extra hours anytime without changing your set schedule.

You must use your own equipment:

* Computer with 8GB RAM minimum
* Reliable internet
* USB headset

Chromebooks are not compatible.

* 35 WPM min typing speed
* Ability to listen to callers while reading instructions
* Authorized to work in the United States
* Must pass a background check

Helpful but not required:

* Customer service experience
* Call center or receptionist experience

Soft skills that matter most:

* Active listening
* Critical thinking
* Friendly phone presence

Basically: be the kind of person you’d want answering the phone when you call a business.

Everything is online:

1. Assessments (3 stages)
2. Short recorded video interview (~10 minutes)
3. Live Zoom interview (~30–45 minutes)

Available in all U.S. states **except**:

CA, NY, NJ, CT, WA, HI, Portland/Metro Area (OR), Chicago (IL)

Restricted for English-only: AZ, ME, RI, CO (you can still apply if bilingual)

Job Tags

Full time, Remote work, Shift work

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